Category Archives: Success Story

Veterans Success, National Success

178557720

A person’s ability to heal and fully recover after stressful and traumatic experiences is powerful, but also completely normal. There is no place in the United States where this is as evident as it is among our veteran and military service members. This is the message we should all hear on this Veterans Day.

Most of the discussion you hear in the nation about veteran’s health is focused on the struggles of a few. We read about veteran homelessness, post-traumatic stress disorder (PTSD), traumatic brain injury, chronic pain and drug use, and the need for education and employment. But these very serious problems are prevalent in a small minority of the 25 million veterans alive today.

Continue reading “Veterans Success, National Success” »

A Collaborative Focus On Pain Management

1589140

In early September, Samueli Institute convened more than 40 leaders in pain management as part of the Chronic Pain Breakthrough Collaborative. The meeting was the second of three highly interactive learning sessions focused on state-of-the-art ideas in integrative chronic pain care.  Participants shared with each other the specific best practices they’ve tried – what worked and what didn’t – and learned how to customize recommended ideas to accelerate improvement in their own organizations.

Participants included military and civilian health system practitioners, from senior health system leaders, physicians, anesthesiologists, and surgeons to social workers, acupuncturists, physical therapists, and process improvement specialists, all dedicated to providing better care for patients who suffer from chronic pain.

Continue reading “A Collaborative Focus On Pain Management” »

Integrated Team Approaches To Improving Outcomes For Chronic Pain

Samueli_photos-880x290-17

In early September, Samueli Institute convened more than 40 leaders in pain management as part of the Chronic Pain Breakthrough Collaborative. The meeting was the second of three highly interactive learning sessions focused on state-of-the-art ideas in integrative chronic pain care.  Participants shared with each other the specific best practices they’ve tried – what worked and what didn’t – and learned how to customize recommended ideas to accelerate improvement in their own organizations.

Participants included military and civilian health system practitioners, from senior health system leaders, physicians, anesthesiologists and surgeons to social workers, acupuncturists, physical therapists, and process improvement specialists, all dedicated to providing better care for patients who suffer from chronic pain.

Continue reading “Integrated Team Approaches To Improving Outcomes For Chronic Pain” »

Medical Center Combines Holistic Person-Centered Care with Integrative Modalities, Business Flourishes

conversation with patient

When hospital leaders come together with the goal of holistic, team-based care centered on the patient, business flourishes. At Cancer Treatment Centers of America (CTCA), this focus was embedded upon inception and financial success has been a constant for the hospital system. As of 2014, both revenues and profits for CTCA have grown at a compounding annual rate of 15% to 20% for several years.One of five CTCA hospitals, Eastern Regional Medical Center (ERMC)  in Philadelphia, Pa. has seen high year over year growth since its launch in 2006.

 

PERSON-CENTERED CARE

CTCA founder Richard J. Stephenson created a culture combining a whole-person treatment approach with a compassionate, nurturing environment. Creating a “mother standard” of care, the hospital system provides a patient-centered approach to cancer treatment, an approach that one would want for their own mother. At ERMC, the Mother Standard® is expressed and manifested by staff at all levels, from the CEO, CFO, and CNO to housekeeping staff and shuttle drivers.  There is a deep-seated commitment to “looking at care through the patients’ eyes,” finding out and providing what the patients want. In fact, ERMC will absorb costs for extra services not covered by insurance if the services are valuable to patients. At ERMC, the patient is “at the center of [their] hearts and souls.

 

COMPLEMENTARY AND INTEGRATIVE THERAPIES

ERMC offers a unique integrative approach to cancer care that includes both standard medical, surgical, and radiological oncology treatments integrated with complementary and integrative therapies.  Each patient is assigned a Patient Empowered Care® (PEC) team comprised of an oncologist, nurse manager, naturopathic doctor, nutritionist and two care managers.  Integrated therapies – such as nutrition, herbs and supplements, mind-body

 

therapies, acupuncture, chiropractic, massage, physical therapy, and pastoral care – are fully incorporated into each patient’s individual treatment plan.   Their approach is to “focus on the person not the cancer.

By providing such holistic and integrative care, ERMC maximizes the health and strength of the patient – body, mind, and spirit – leaving them in the strongest position possible to fight cancer and withstand side effects of treatment, while also improving their quality of life.  As one administrator notes, “We leave no stone unturned to create a healing environment.”

 

PATIENT AND STAFF LOYALTY

ERMC’s financial success is due in part to patient loyalty and resultant referrals leading to sustained growth. 

Patient satisfaction with ERMC’s integrative care is reflected in high patient loyalty and experience of care scores.   ERMC’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are substantially higher than regional and national averages.  Of the 18 Philadelphia hospitals participating in the public reporting system, ERMC scores the highest in overall hospital rating (88% of respondents give ERMC a score of 9 or 10) and likelihood to recommend (91% answered they would definitely recommend).  

ERMC was recognized as a best place to work in the Philadelphia Business Journal for the past three years and administrators report minimal recruiting costs for professional positions. They have a 2% nurse turnover rate, significantly less than the regional (14.2%) and national (18%) averagesCalculated potential cost avoidance is in the $4-5 million range. 

Potential cost avoidance for nurse turnover rate at ERMC is $4,387,730 compared to other hospitals in the northeast region; $5,394,750 compared to national hospitals of a similar size.

Potential cost avoidance for nurse turnover rate at ERMC is $4,387,730 compared to other hospitals in the northeast region; $5,394,750 compared to national hospitals of a similar size.

As one ERMC administrator states, “…build your reputation and the financials will follow.

OHE IN PRACTICE

“ERMC is exemplary in their provision of holistic team-based care combined with complementary and integrative therapies.  They illustrate how Optimal Healing Environment initiatives can financially benefit a hospital system,”  said Wayne B. Jonas, MD, President and CEO, Samueli Institute.

Learn more about becoming an OHE
or
Download a print-friendly version of this article: ERMC Business Case


(1) Herzlinger RE KN. Cancer Treatment Centers of America (A). Boston: Harvard Business School; 2014.


This work is supported by the US Army Medical Research and Materiel Command under Award No. W81XWH-08-1-0615. The views, opinions and/or findings contained in this report are those of the author(s) and should not be construed as an official Department of the Army position, policy or decision unless so designated by other documentation. In the conduct of research where humans are the subjects, the investigator(s) adhered to the policies regarding the protection of human subjects as prescribed by Code of Federal Regulations (CFR) Title 45, Volume 1, Part 46; Title 32, Chapter 1, Part 219; and Title 21, Chapter 1, Part 50 (Protection of Human Subjects).

Cooking for Health in the Military

chef

Samueli Institute, in collaboration with the office of the U.S. Army Surgeon General, embarked on a pilot project to investigate whether an integrated training approach involving culinary skills, nutritional science, behavioral coaching, mindfulness and exercise is feasible to implement and impactful in a military environment.

“If large numbers of possible recruits are ineligible to serve, and poor activity and nutrition discipline impacts the readiness of those that do enter military service, then the issue is not just a matter of National health; it is a matter of National security.” U.S. Army Surgeon General Lieutenant General Patricia D. Horoho

Continue reading “Cooking for Health in the Military” »

« Older Entries Recent Entries »